Customer Service Representative full-time

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Description: ITS GLOBAL Wage and BenefitsWage Rate: NegotiableWage Info: Dependent on ExperienceBenefits: Benefit PackageWorker Accommodation: No accommodationExperience and EducationDriver's License (required): 5Education: High SchoolJob Experience: 1-2 yearsJob DutiesLivestock: Beef cattleDuties: ITS Global, a Canadian owned company based out of Okotoks, is a technology company focused on providing software and hardware solutions and excellent customer support for cattle feedlot operations. For our support team, we are currently looking for a CUSTOMER SUPPORT OFFICER to cover an 18-month Maternity/Parental leave. Remote/Work-from-Home to be considered for the right candidate. As a Customer Support Officer, you are part of a team supporting our clients in the livestock industry, with a primary responsibility to provide excellent support to our clients on our software products as an industry expert you will work closely with our development team on the enhancement and innovation of our products. Job Description: GENERAL TASKS: Receive phone calls and remotely assist clients. Test and document deficiencies in software encountered by client or internally for development. Translate client and industry needs into documentation and work with the development team to create specifications and be involved in testing the specified outcome. Prompt and accurate logging of all customer activity and development efforts. Provide training where necessary to internal and external customers. EXPERIENCE/SKILLS REQUIRED: Understanding of Cattle Feedlot Operations. Effective verbal and written communication skills. Affinity to technology. Ability to provide excellent customer service (people person). Analytical and problem-solving skills (logical thinker). Willingness to learn and improve skills. MUST HAVES: Valid Alberta Driver's license (drivers abstract will be requested).

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