Order Management Analyst - Customer Service full-time

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The Order Management Analyst is focused on processing and releasing quality orders to our retail customers for shipment. The Order Management Analyst works with customers related to product ordering and product delivery and is the first point of contact for our customers. This is a dynamic role with daily interaction with other P&G Supply Chain departments, transportation companies and customers. The Order Management Analyst is an important contributor on the Customer Service team and a key member ensuring customer satisfaction. We are currently looking for an Order Management (OM) Analyst to join our Customer Service Operations team at our Toronto office, beginning September 2020. Please note this will be a full-time, 12-month contract position . The Order Management (OM) Analyst will: Release orders on time to meet customer requested delivery dates. Respond to customer calls and enquiries regarding order status in a timely manner Troubleshoot problems with orders and resolve issues to meet customer requirements Participate in work processes that enable simplification, standardization and control of our order management system. About P&G: P&G serves nearly five billion people around the world and has the strongest portfolio of trusted, quality, leadership brands, including Tide®, Pantene®, Pampers®, Gillette®, and Old Spice®. Join us to grow your skills as a world-class leader. See what P&G can do for you! P&G Canada has been named one of Canada's Top 100 Employers (2020), Greater Toronto's Top Employers (2020), Canada's Top Employers for Young People (2020), and Canada's Best Diversity Employers (2020). What would make you an ideal candidate? The ideal candidate enjoys a dynamic work environment that includes a daily deadline to process and release orders and interaction with other team members within P&G and outside of P&G, to deliver P&G product to customers and ultimately consumers, on time, every day. Qualifications: Ability to collaborate in a multi-stakeholder environment. Strong communication skills, written and oral. Ability to work in a remote work environment, including a high level of comfort with technology and autonomy. Organization skills and attention to details. Strong problem solving skills and analytical skills are an asset. Bilingual (English/French) is an asset. SAP knowledge. Strong excel skills or other digital analytics tools. How to Apply: To apply, visit www.pgcareers.com . Please complete your application and online assessments by midnight on Thursday, August 13 th , 2020 . IMPORTANT: Submit your resume in PDF form and ensure your full name is included in the file name. Sponsorship for work authorization is not available for this role. It is the applicant's responsibility to ensure they are authorized to work in the location to which they apply. We are an equal opportunity employer and value diversity at our company. If you require a disability related accommodation in order to participate in the recruitment process, please click here to submit your request.


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