Customer Service Representative (Part-time, Remote) part-time

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LodgeLink is a Calgary-based company focused on innovative technology-enabled workforce travel services. With over 150,000 rooms and more than 1,400 properties listed throughout Canada and the United States, LodgeLink is one of the largest and fastest-growing marketplaces for workforce accommodation (hotels and lodges) and travel services in North America. Learn more: www.lodgelink.com LodgeLink is a caring company that applies innovative technology to transform workforce travel. We collaborate and share in a relentless pursuit to deliver superior customer experiences and help our customers get where they need to be. As a LodgeLink employee, you’ll join an agile, inventive, and dependable team with a bold vision to be the ecosystem for workforce travel. We look for exceptional, diverse people with an entrepreneurial spirit who want to join an innovative and rapidly growing company that is focused on customer success. People with a can-do team attitude, who are at their best when the pressure is on. If you thrive in a fast-paced environment and want a career, not a job, we might be made for each other. LodgeLink is growing exponentially and is recruiting for a Customer Service Representative in our Calgary office, reporting to the Customer Experience Lead. The role will be a part-time, remote, work from home position most of the time , after the training period. Customer service is vital to our success. Our customers count on LodgeLink to manage their crew accommodation booking needs, and we want to provide them with exceptional service. We offer the potential to advance your career along with the growth of the company. Times : Weekdays and Weekends between 7:00 am and 11:00 pm (Between 18-35 hours per week, Schedule and Number of hours may vary) Duties and Responsibilities: Assist customers with reservations (book, cancel, change, create account) via email, phone, and chat support Deliver favorable customer support using customer support tools and personal product knowledge Help resolve customer issues and interact with customers in a way that engages, and enhances interactions/relationship with LodgeLink Act as liaison, communicating with both customers and suppliers. Engage with suppliers to enhance customer experience Provide value by asking questions to better understand customer needs to showcase benefits Escalate concerns, track patterns in issues and opportunities to improve customer experience Become a knowledgeable source of information for property availability, reservations, and listings and use this information to deliver on customer preferences and provide timely, helpful service Understand margin cost revenue Share customer success stories internally Contribute knowledge to product enhancements/product roadmap and fixes Collaborate with the LodgeLink team to solve problems, improve and innovate Create, prepare for review, and publish new property listings to LodgeLink.com, ensuring accurate, brand-aligned, well written and visually appealing representation of each property Organize and manage all web content and assets (photos, etc) for ease of access and reference Qualifications: Working towards or completed a diploma or degree in Business and/or Administration, Marketing, Communications, Travel/Hospitality Management or relevant field and/or relevant experience Adept at creative problem solving with logical approach to resolving customer issues and challenges. A desire to understand our customers and problem solve to exceed customer expectations. Enjoys solving problems and sincerely wants to help customers Exceptional verbal and written communication skills, to teach or explain how to use LodgeLink, or clearly articulate how to resolve an issue, and to create and edit content for website use Exceptional attention to detail and organizational skills to action and maintain accurate customer bookings and tickets, and manage customer and supplier information Able to work collaboratively to


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