Ottawa, ON General Posting Information POSITION: Call Centre Agent DEPARTMENT: Call Centre CONDITIONS: Part Time (0.20 FTE) HOURS: Approximately 15.0 Bi-weekly Hours SHIFTS: Days / Evenings / Nights / Weekends 7.5 hours & 11.25 hours per shift (subject to change) WAGE RANGE: Scale Minimum Maximum NONU $22.78/hr $27.33/hr RESPONSIBILITIES: Answering and redirecting telephone calls and visitors at the main reception counter Operating ancillary communication systems in order to process emergency codes Respondig to all alarma and contacting the appropriate parties in case of emergency Performing clerical duties including but not limited to: preparing envelopes, updating Critical, keeping an updated tracking list of loaner pagers Paging staff and physicians and maintaining accurate paging logs Processing all emergency code procedures Demonstrate QCH values, accountability, innovation, respect Please note: The 24 hour per day operation is divided into shifts and is of "constantly interrupted" nature, ofter requiring working long periods in a seated position. REQUIREMENTS: Grade 12 education 6 months experience using a swtichboard Knowledge of medical terminology Working knowledge of MS Word, Excel, Microsoft Outlook and Meditech Must be familiar with all Hosptial Policies and Procedures and be capable of handling all phases of Hospital communcations Ability to deal calmly with emergency situations Excellent interpersonal skills to be able to communicate effectively in both oral and written format with Call Centre Staff, Hospital Staff, physicians, nursing and paramedical staff on matters relating to Call Centre Thank you for your continued interest in the Queensway Carleton Hospital. We are committed to providing an environment which is respectful to all. If you have a disability which requires an accommodation during any stage of our recruitment process, please let us know how we can assist you.
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