Provide delivery and order status information to customers. Use in-depth product knowledge to provide pricing and availability information. Educate end users on specific corporate requirements and procedures Respond quickly to internal/external Customer requests and demonstrate excellent follow up Provide speedy and thorough resolution via phone or e-mail, or chat to solve our customers’ issues within a specified time frame. Communicate to team members and CS management all and any updates and pertinent customer information. Record all contacts in Customer call tracking tool to ensure proper and accurate information is available. Process customer orders accurately. Maintain accurate and updated information for customer accounts Edit customer orders to ensure accuracy Communicate with EC Support to resolve customers’ technical issues. Encourage customers who don’t currently use our website for ordering to do so and assist them in gaining access to website Provide timely back order information and alternate product recommendations to customers when required. Use a consultative approach to address customer inquiries. Proactively up-sell additional products in relation to customer orders. Promote specials and product features. Process customer’s returns received via multiple media, as well as credit and re-bill requests. Additional duties as assigned. This is a temporary work from home position Knowledge/Skill Requirements Excellent interpersonal and communication skills Proficient typing skills; familiar with Windows environment Professional and courteous manner. Ability to maintain composure during stressful situations. Team player Ability to work in a fast-paced environment Excellent problem solving skills Self motivated QualificationsExperience: Previous experience in customer service and dealing with customer complaints Must be able to attend training from 10:30am-7pm Regular shift is M-F from 10:30 am - 7:00 pm Start date will be September 21st, 2020 Education: High School Diploma or equivalent Staples is an equal opportunity employer and an accommodation will be provided during the hiring process if requested.
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