Inbound Multimedia Customer Service Agent full-time

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Colleagues you’ll love. A dynamic and collaborative workplace where you can contribute to our story. An access to over 6,000 free courses for your continuous development and career growth. Comprehensive benefits from day one. This is the #YPLife and what working at YP is all about Why do we need you? We are currently seeking a customer oriented, team player for our inbound Bilingual Multimedia role which is part of our amazing Digital Fulfillment team in Burnaby, BC. This individual is responsible for taking inbound calls from clients who have content changes to their Yellow Pages website or questions about their website, domain name or email service. Outbound calls to clients are also occasionally required to clarify content about their website changes or other YP digital product assistance. This position is a dynamic role that also supports online products such as SEM, SEO, and videos. This is a permanent full-time opportunity, Monday to Friday, required to start work as early as 6:00 am. Paid training will be 2-3 weeks to start as soon as possible. What will you do? Handle incoming calls from customers regarding product questions or website inquiries. Recommend useful content and provide design advice to be put on the customer's website. Address client’s questions about our domain name and email services. Provide level 1 service for domain name and email troubleshooting. Review content changes with clients if requested. Update all internal systems with client information. Follow up with customers in special situations. Additional administration duties as required. Support additional YP online products such as SEM/SEO, videos, yp.ca, and new marketing initiatives. What do you need to be an Inbound Multimedia Customer Service Agent at Yellow Pages? Must be fluent in French & English (both written & oral) Must have a high school diploma Knowledge of website content and design 2 years of experience in customer service (in a call center environment preferred) or relevant customer service experience Strong computer skills including the use of Microsoft Office Applications and the ability to use multiple software programs simultaneously Technical experience in domain name or email service is considered a bonus! Problem solving and time management skills Ability to work independently as well as in a team Ability to adapt to change Why you will want to work with us? Three weeks paid vacation starting January 1st, 2021 and benefits from day one Be part of a winning team who are passionate and happy to be at work This position often leads to advancement in other areas of Digital Marketing at YP Have the opportunity to help support small and medium sized business across Canada achieve their goals Employee Satisfaction is a HUGE objective of ours Free Online Linkedin Learning to help support your personal development How are we committed to keeping our employees Safe during Covid-19? Safety is our priority, and all of our staff including the successful hire of this position, will be working remotely from home, including during training with a provided laptop until further notice as we monitor and take guidance from the Provincial Health Authority. This position may transition to back in office in the fall, only if and when safe to do so, along- side implementation of any necessary distancing guidelines. You are ready to join the Yellow Pages adventure as an Inbound Multimedia Customer Service Agent? Send us your resume right now and join the next training group. About Yellow Pages We’ve been in the game since 1908 and we continue to transform to offer our 229 000 clients the best possible products and services. We foster business relationships between Canadian small-to-medium businesses and their prospective customers. We do this by providing tailored, locally-relevant digital media and marketing solutions designed with both in mind. Over 73% of our revenue is g


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