Bilingual Customer Service Agent - Outbound - Student Opportunity full-time

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Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods. Job Level NV-04 As a member/client service agent – sales support and business development, you help serve and maintain business relationships with members and clients. You help sell products and services through multiple distribution channels based on member/client needs and current strategies and practices. You may be responsible for one or more sub-specialties, such as life and health insurance, property and casualty insurance, business services, personal services, and securities. You assist members and clients and help maintain business relationships. You carry out sales, sales support and client relations activities for specific products and services or in response to information requests in accordance with current practices, tailoring your approach as needed. You draw on your interpersonal savvy and communication skills to ensure member/client satisfaction and service quality in accordance with the organization’s standards and procedures. Note to managers When posting a union position, please use the skills, responsibilities and requirements listed in the job profile. For non-union positions, use only the job summary, which provides an overview of the role and key skills. You may personalize both types of postings to reflect your business needs. Main Responsibilities Assist members and clients, listen to their needs and propose personalized solutions Help members/clients choose and get the most of their tools and channels based on how much independence and automation they want Ensure member and client satisfaction Place phone calls and handle information requests. Conduct research as needed and suggest personalized solutions. Desjardins Cross-sector skills Action oriented, Collaborates, Customer Focus, Innovation Key competencies for the job Action oriented, Collaborates, Communicates effectively, Customer Focus, Innovation, Interpersonal Savvy, Situational adaptability Work Location 1730, boulevard Saint-Laurent, bureau 200, Ottawa Trade Union Non Syndiqué Unposting Date 2020-08-9 Job Family Member/client sales and service (FG)


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