Please Note: If you are a current Algonquin College employee, apply to this job via the Workday application. Department: Enrolment Services (Jennifer Thurston-Saunders) Position Type: Full-Time Support Salary Range: $27.11-$31.43-Hourly Sc heduled Weekly Hours: 36.25 Anticipated Start Date: August 24, 2020 Length of Contract: NA Posting Information Employees who are full-time internal candidates, as defined by the Support Staff Collective Agreement, will be given first consideration. Posting Closing Date: August 11, 2020 Please note: jobs are posted until 12:01 am on the job closing date. Job Description: As the first point of contact, the Enrolment Services Representative (ESR) is an important resource to be utilized by the client throughout their tenure at Algonquin College. Reporting to the Supervisor, Enrolment Support and under the guidance of the Enrolment Services Representative, Team Lead, the ESR provides information and assistance through the following mediums: in-person; telephone inquiries; e-mail; mail, and social media to potential students, student’s clients, and alumni seeking information and/or assistance with services offered by the College in general and specifically the Registrar’s Office including Financial Aid and Student Awards. In carrying out these responsibilities the incumbent makes decisions, performs a wide variety of academic and financial aid record keeping and finance related tasks. In addition the ESR must also provide information, clerical and administrative services related to registration, admissions, specific College related activities, and general College information. The primary goal is to provide, as much as possible, a one-stop service in the process of attracting, enrolling and retaining students. The ESR is responsible for providing assistance with training for all new full and part-time staff. The ESR must have extensive knowledge of and experience adhering to the Freedom of Information and Protection of Privacy Act in a professional setting due to the level of confidentiality and sensitive nature of the information handled on a daily basis. As the first point of contact the ESR is responsible to set a positive, professional tone in all interactions with students ensuring the Algonquin College experience is held to the highest possible standard. Duties and Responsibilities: ESRs provide a wide scope of activities associated with College services and events in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), the Freedom of Information and Protection of Privacy Act, Ministry for Advanced Education and Skills Development (MAESD) and College guidelines and policies. Enrolment Services Program availability Fee structure and payment deadlines Eligibility requirements and program specific prerequisites Responding to and escalating complaints accordingly Assisting clients with Continuing and Online Learning (COL) registration and withdrawals Add students to course waitlists Action continuing education transfers Request refunds (sub-ledger analysis required) Manual intervention with failed online registrations Taking payments through a variety of methods i.e. debit, money order, online transfer, cheque (personal and certified) and credit card Ontario Student Assistance Program (OSAP) and assistance with the OSAP application documentation Confirm receipt of OSAP funding through the Ministry of Training and Colleges and Universities (MTCU) portal Assistance with completion of OSAP application and documentation through screening, assisting, amending/updating documents/systems as required. Reviewing applications and verifying data for accuracy and completeness Gathering appropriate information and documentation. Informing students of financial assistance programs available for part-time and full-time studies by providing detailed information on current government and institutional programs.
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