Consumer Support Agent full-time

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As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. The opportunity: We are looking for a Consumer Support Agent, who will find themselves in one of the most highly supported positions in the business world. With great training, effective leadership, smart process, timely communication, and peer support on the floor, they will be spared no effort to help be successful in their roles. We strive to achieve high levels of customer satisfaction responding to inbound customers via phone, chat or email, troubleshooting technical and non-technical issues. This role will give you the ability to expand your technical understanding of operating systems, file structure, and open up the opportunity to get advanced trainings and Microsoft certifications via our Microsoft certified trainers. Company Overview Together Carbonite—a leader in data protection and Webroot—a leader in data security—form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We enable comprehensive data protection for companies, consumers, and our vast network of partners around the globe. You are great at: Enjoy learning about new technologies and trying new gadgets Truly enjoy interacting with people and display sensitivity to their individual needs Be experienced and/or willing to engage in basic sales such as probing questions and value pitching Like being a person that has the expertise to help others solve specific problems Have a strong focus on continuous improvement and career progression Have a desire to start or advance a technical career and a willingness to put in the work to achieve it What it takes: Passion for providing quality customer service, solving technical problems, and upselling/sales Strong familiarity and/or strong aptitude for learning Microsoft Windows and Apple/Mac OS’s Demonstrated problem solving skills Demonstrated ability of typing with a speed of 30 words per minute Passion around technology that allows out of the box thinking, for our often out of the ordinary customer issues Knowledge and Skills Technical High School, or Bachelors Degree Experience with Operating Systems (Windows, Mac OSX, Android) Basic understanding of computer hardware and computer terminology Technology Stack that we work on : Salesforce Microsoft Excel, Outlook, Word, PowerPoint Google Chrome, Mozilla Firefox, Internet Explorer


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