Customer Service Representative, RBC Advice Centre (Mandarin, Cantonese and English) full-time

Please Login / SignUp To Apply For This Job.

What is the opportunity? You are a banking advisor, RBC ambassador and an exceptional customer service representative. You champion the RBC brand and provide support to our clients as they will interact with us in very different ways; whether it is by phone, email, chat, video, social media or mobile. This is a full time and shift oriented role with an opportunity to work from home. Our centres are located in Moncton, Montreal, Mississauga, Winnipeg and British Columbia. If you are passionate about delivering exceptional customer service and providing solutions for client’s needs, you can build a long term career as a highly knowledgeable professional banking advisor in our Advice Centres. What will you do? Proactively engage with RBC clients through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact Contribute to team results by supporting all colleagues to be successful in meeting client needs Cultivate and maintain relationships with partners to work as one RBC team Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests Educate and assist clients with using RBC digital capabilities What do you need to succeed? Must-have Exceptional client service capability and confidence in engaging clients across multiple channels (i.e. phone, video, etc.) using a friendly, positive and professional tone Proven ability in building rapport and maintain client relationships, preferably in the financial or service industry while working independently and as part of a team Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.) with above average keyboarding skills, internet and computer navigation Strong English oral and written communication skills along with personal flexibility to work various shifts that meet our clients’ needs Monday to Sunday 7 AM to Midnightc


Company Social Profiles


No URL added


 No PDF uploaded
Tags :



Register or Login to Report this Job

Related Jobs

Apply For This Job



Our website is made possible by displaying online advertisements to our visitors.
Please consider supporting us by disabling your ad blocker.