Customer Service Agent 3 - Brantford - Full Time - Non bilingual full-time

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Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all class of licences. Distributes and verifies application forms for accuracy and completeness. Investigate problems or errors on the licence records, initiate corrections. Capture candidate photo, conduct and assess vision test to ensure minimum requirements are met, provide referrals to vision specialists, conduct and process written tests, dispatch road test appointments, provide results and collect applicable fees, issue temporary licences and process licensing changes. Closely following and enforcing exam procedures and regulations; setting up examination rooms, laying out exam material, checking attendance prior to examinations, validating ID’s of identification, certificates, utilizing a prepared script to provide important information/test rules and procedures). Qualifications: Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. Wage rates for customer service agent positions range from $19.39 to $24.01 per hour, depending on the position classification level and the number of years an employee has been in the role. Benefit eligibility for full-time and part-time employees are outlined in our Collective Agreement. Full-time employees that are eligible will have the option to receive health and dental benefits. We also offer a matched Retirement Savings Plan (RSP). Employee hours vary based on customer demand and location’s operating hours. Purpose of the Job: Provides information and assistance related to driver examination services. Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre. Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations. Ensures the fair and proper conduct of examinations. Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities. Provides Security Guard Testing (SGT) examination services support. Primary Duties and Responsibilities: Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences. Distributes and verifies application forms for accuracy and completeness. Investigates problems or errors in licence records and initiates corrections. Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists. Collects applicable fees accurately. Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensin


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