Do you enjoy helping others? We are looking for Part Time Customer Service Representatives to provide customer support for a multi-billion dollar global wholesale leader. You will take calls and chat inquiries from members and assist them through the online ordering process. This position is virtual and requires a home office setting that is noise and distraction-free. Role & responsibilities Receive and process chats and/or calls to answer customer questions about order status, delivery, errors, returns, membership or other concerns with online orders Communicate with vendors, merchandising, operations and member service center to get and provide updates, minimize delays and resolve issues Handle between 20-25 contacts per day Document and maintain records of customer interactions Qualifications & experience Strong communication skills, including the ability to toggle between screens while chatting with the member, vendor or warehouse Type minimum of 30 words per minute at 80% accuracy Customer service and/or retail experience preferred 18+ years of age High school diploma (higher education preferred) Must pass a background check and drug screening Why Sitel As an industry leader, we rely on the expertise of our 90,000 people - empowering them to help customers everywhere, every day. Working at Sitel is more than just a paycheck; it’s an opportunity to connect, grow and learn from some of the brightest minds in the industry, all while working with some of the best brands in the world. Apply today and a member of our Recruitment Team will contact you to get started! We are proud to be an equal opportunity employer. At Sitel, our differences are our greatest strength. We don't just promote diversity - we celebrate it.
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