Customer Care Representative 1 full-time

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At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment. Because we believe connections unite us, possibilities fuels us, and moments define us. Wondering what it takes to join our team? Click here to try our interactive experience. We recommend that you use Chrome, Safari, Firefox or Internet Explorer 11.37 or above. You can also try it on your mobile device! We’re looking for passionate Customer Care Representatives who are eager to grow their career with Canada’s only live broadcast retailer. This is a full-time position supporting customers who order our TSC products. It will start on September 8th, 2020 at our Mississauga location. You are: Empathetic – You are someone who is able to show understanding and relate to the customer Outgoing – You are someone who is friendly and approachable Patient – You are someone who regardless of situation is able to support the customer in a tactful and effective manner Passionate – You are someone who loves TSC products, from health and beauty to home and electronics You get to: Promote and recommend the latest TSC products to customers Receive inbound and outbound calls and provide the best service to our customers Take ownership to resolve customer issues from the beginning to end Embrace change in a fun, energetic, and performance driven team environment You should have: A flexible schedule. Our hours of operation are 7 days a week (Monday to Sunday) from 7am - 12am. Your schedule may fall anywhere in between these times Expert communication and listening skills An ability to remain calm and polite when working under pressure An ability to navigate multiple computer systems In order to set you up for success, there will be a mandatory training starting on September 8th, 2020. Schedule: Full time Shift: Variable Length of Contract: Not Applicable (Regular Position) Work Location: 59 Ambassador Dr (096), Mississauga, ON Travel Requirements: None Posting Category/Function: Call Centre Operations & Customer Service / Sales Requisition ID: 201566 Together, we'll make more possible, and these six shared values guide and define our work: Our people are at the heart of our success Our customers come first. They inspire everything we do We do what’s right, each and every day We believe in the power of new ideas We work as one team, with one vision We give back to our communities and protect our environment What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.


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