***You must be able to read, write and speak French and English fluently to be considered for this role*** The Customer Support Associate position interfaces with customers via inbound calls, outbound follow-up calls. This position provides customer service support and resolution of routine problems regarding client's product or services. Do you have a passion for helping people and delivering great customer service? Do you enjoy multi-tasking and being part of a team? Are you the one who’s always calm, cool and collected in demanding situations? Do you LOVE technology? If this sounds like you, read on! C'est une possibilité fantastique pour les gens bilingues français/anglais! What We Offer: $21/hourly wage Introductory 4 weeks paid training Comprehensive benefits program (medical, vision, dental, RRSP) Annual wage review based on performance Concentrix provides all computer and hardware necessary for you to perform this job in your own home! Essential Functions/Core Responsibilities: Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and/or services Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff Have you got what it takes to be a world-class customer service expert? Required Education of High school diploma or equivalent Required Experience of 6 months – 1 year of professional customer service Disciplined to work effectively in a work-at-home setting Ability to effectively communicate in French and English, both written and verbally Dependable with strong attention to detail Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly Tolerance for repetitive work in a fast-paced, high production work environment Ability to work as a team member, as well as independently Demonstrate strong customer service orientation and patience in all customer contact situations; including maintaining a pleasant, courteous and professional tone and manner Call centre experience is an asset Ability to rotate shifts, as needed Strong computer navigation skills and PC Knowledge Must be able to prove reliable internet speeds and specific criteria for computer needs If this opportunity sounds like the right fit for you, please apply now! Concentrix welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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