Under the supervision of the Contact Centre supervisor, you are tasked with answering phone calls from our business partners and our clients with the objective of listening, understanding, and finding solutions to the issues presented in a timely manner. You will have the opportunity to evolve in a company that is in the midst of an expansion where customer service is a main priority. Responsibilities : Answer clients over the phone, by email or by live chat; Inform clients about the status of their delivery; Collect comments from clients and escalate particular cases if needed; Improve the company's service by listing issues that came up while dealing with problematic cases throughout the day. Qualifications : You have at least 6 months of experience in a customer service position (call centre environment seen as an asset); You are effective, responsible and keep your cool while facing difficult cases; You have great listening skills; The customer satisfaction is your priority; You have the capacity to show courtesy and empathy when needed; You are comfortable working with Office 365, Google Maps, and internet in general; You are bilingual (English and French). Please note that most of the calls you will receive will be in English (at least 90%) as we offer service throughout Canada. Advantages and additional information: Schedule of 40 hours/week, from Monday to Friday, between 10am and 6pm or 12pm and 8pm ; Full time schedules available from Monday to Friday between 10:00am and 6:00pm or 12:00pm and 8:00pm; Part time schedules also available; Hourly rate starting at $16 per hour; Friendly work environment, at the cutting edge of technology; Collective insurance and monthly travel expense after 3 months; Office located in Griffintown, accessible by public transits (Lucien L’allier metro station). Please note that due to the current situation our Representatives are working remotely from home. This means that you need a work space available and a computer to be able to perform the tasks at hand.
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