Client Support Specialist - Permanent (REMOTE) full-time

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At LearnNorth, we work with industry leading K-12 virtual schools and provide Educatation Technology Support services for digital courses in Learning Management Systems (LMS). One of our clients licences digital courses (grades Kindergardan to 12) to schools across the United States and Internationally. These digital course can be hosted by our client's hosting LMS or hosted on the school's LMS, including Blackboard, Brightspace, Buzz, Canvas, Educator, Moodle, Schoology. The Client Support Specialists provides first level technical support to school's administrators and teachers. We're currently hiring a full-time, Client Support Specialist to join our client support team for a permanent position. The quality of your work must be as important to you as it is to our client! If you are a detail oriented, quick learning, critical thinking individual who breathes quality and embraces change, this could be the position for you. Our team is made up of great professionals working together to deliver the best quality and value to our clients. Due to the nature of our work we find ourselves very lucky to be able to offer remote office work opportunities during the COVID-19 panademic. Applicants must meet remote office work conditions. Successful applicants are subject to a Criminal Record Check (CRC). Up for the challenge? If you want to learn & gain valuable online education experience, submit your application now! Timeline: Position Type: Permanent Full-Time (immediate eligibility for Group Benefit Plan) Interviews: ASAP - Apply immediately to be considered Start date:: Early to mid-July Responsibilities Requires availability of 37.5 hours a week, weekdays 9 am - 5pm. This position follows our Canadian holiday schedule. In this role, you will report to the team's Manager. Task specific training will be provided for this task. Tasks may vary and include, but are not limited to: Monitor, triage, and respond to help desk support incidents submitted by our client's Customer's using online ticketing system. Escalate incidents to our client's Level 2 team as needed Managing client notifications regarding digital course updates Attend team meetings as required NOTE: This is not a call centre position - we do not provide phone support. Qualifications Experience: 1 to 3 years experience in a similar role. Strong attention to detail Critial thinking Good communication skills - fluent English written and verbal Learning Management System (LMS) experience considered an asset, especially Blackboard, Brightspace, Buzz, Canvas, Educator, Moodle, Schoology NOTE: You must be a Canadian resident or reside in Canada with a valid work permit.


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