2nd Shift Evening Shift: 5:00 p.m. - 12:00 Midnight Work From Home Goals & Outcomes: The Service Dispatch Coordinator will schedule the duties of the service technicians to maximize productivity, while assuring prompt and effective service to customers in an organized manner. Essential Functions:: Prioritize incoming service calls and coordinate the dispatch of technicians. Stay in touch with service technicians to schedule inspections, service work and follow up work. Dispatches out our technicians for service calls such as for refrigeration and building maintenance calls that we received. Follows up and schedules preventative maintenance service appointments. Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller. Identifies customers' needs, clarifies information, researches every issue and provide solutions and/or alternatives to achieve satisfaction. Conducts follow up calls with customers to track and ensure projects are completed satisfactorily. Reviews service work orders for accuracy and follow-up. Handles customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Follows communication procedures, guidelines and policies. Assists with administrative projects as needed. Requirements: Experience working in an office setting is an asset Problem-solving and conflict resolution skills Excellent communication skills Must be customer oriented and have the ability to adapt/respond to different types of characters through out the day. Ability to multi-task, prioritize, and manage time efficiently in a fast-paced environment Knowledge in Microsoft Outlook, Word and Excel is an asset Education: At a minimum High School Diploma or equivalent Experience: Minimum 2 years experience in a dynamic work environment About Paramount Services: Paramount Service Ltd. began as Paramount Restaurant Service Ltd. over 25 years ago. Since then, the company has evolved into a full-service equipment supply and facility maintenance company based from Winnipeg, Manitoba. Our presence is focused in South West Ontario & North West Ontario, Manitoba and Saskatchewan but we have strong partnerships spanning coast-to-coast-to-coast across Canada. As part of our full-service commitment throughout the country, we employ refrigeration, HVAC, plumbing and electrical journeymen, handymen, general labourers and we have over 600 subcontractors at our disposal. Our customer relationships are based on our performance and built on trust. As a result, our customers ask us if we can do more, and we do. From general contracting to minor service calls, landscape and parking lot maintenance, to hot and cold beverage services, equipment sales to preventative maintenance - we do it all.
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