VidCruiter is a Moncton-based software company that has developed an innovative hiring platform that helps organizations all over the world hire better quality employees in the fastest and most cost-effective way possible. The platform’s flexibility enables VidCruiter to serve a variety of clients that range from small recruiting firms, up to Fortune 500 companies. VidCruiter is looking for a self-motivated Senior Customer Success Manager who is passionate about customer service and has a genuine interest in innovative technologies. The primary responsibility of the Senior Customer Success Manager will be providing customer service support, applicant support, project management assistance, and other general duties as directed by the CEO. The main goals are to act as an internal communication point person for all key account activity, including all account administration requirements and a consultant to clients by providing value-driven proposals, training, and product knowledge. The Senior Customer Success Manager will work directly with the Customer Success and Applicant Support teams. This position will report to the CEO. Salary & Benefits Compensation will include a competitive salary based on experience. Includes a full benefits package of health, dental and life insurance. Includes vacation package. Perks & Opportunity Unlimited career growth opportunity and chance to make an impact. Weekends and paid holidays off with additional flexible hours available. Positive & constructive environment in a semi-casual office setting. Downtown Moncton office with free coffee, snacks, and free parking. Stock options are made available based on experience and/or time in the role. Responsibilities Operate as the lead point of contact for any and all customer service matters specific to clients. Develop long-term, trusted advisor relationships with key accounts and assist or lead in completing client-based projects. Prepare and manage client business reviews between clients and the engineering team. Work in collaboration with the sales and engineering teams to ensure that proposed offerings and services meet customers’ business technology needs. Keep customer information and contact activity current in the CRM system. Position Requirements College degree or a minimum of two years professional work experience. Proven account management and other relevant experience. Proficient in Microsoft Office, Google Docs, Gmail, and general computing High level of diplomacy, sound judgment, and discretion when dealing with clients. Previous managed service or software job experience is a plus, but not required.
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