Bilingual Remote Customer Service Expert (Part time) part-time

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Job Overview and Responsibilities Engage remotely from your home with our ALDO Group customers while creating a memorable and exceptional customer experience. Ensuring we achieve sales, service, and Contact Center key performance indicator objectives. You will be communicating with customers via telephone, live chat, email, and social media. This role will focus on service-related inquiries; placing orders; upselling; problem-solving as well as collaborating with stores and different delivery carriers. The ALDO Group will provide the following equipment: laptop, keyboard, screen, headset and mouse. Provide exceptional and memorable service to ALDO, Call It Spring and Globo store and ecommerce customers for North America and UK Accompany our customers on their shopping journey to deliver an exceptional and memorable experience Increasing brand loyalty by providing effective solutions to resolve unsatisfactory service issues in accordance with established policies and procedures Quickly learn multiple product & process knowledge, understand websites features and benefits Be an ambassador for the ALDO Group and represent the company culture and values of Love, Respect and Integrity in a positive manner Hours of operation (363 days per year) Monday-Friday: 8:00 am to 8:00pm EST Saturday: 9:00 am to 5:00 pm EST Location of the Head office 905 Hodge, Ville Saint-Laurent Salary $16/hour Start date July 13, 2020 Job Requirements Training Requirements: Training will be done via online classes using google meets Must be available to attend an initial two-week training from 8:00am to 4:00pm (no exceptions) Must complete with success (85%) a knowledge quiz on a daily basis May be required to study/review material outside the training hours as needed To qualify for this role, you must… Have a College degree (DEC, Technical diploma, Community college diploma) Have 1 to 2 years of experience in a similar customer service role / Contact Center Experience Have High Speed Internet connection Have a dedicated working area at room or a separate room, far from any distractions Be available to work different shifts within the Customer Contact Center hours of operations (either 20hr/ 25hr or 30hr per week) Have Superior communication skills, written and spoken in English and French Have Strong computer and keyboarding skills Be available to come to the office when scheduled To be a great fit, you must… Thrive in a customer service, fast paced environment Be positive, empathetic, a team player with a friendly attitude Be able to take ownership, independently resolve customer situations while being creative Have a natural passion for helping customers while being proactive and exceeding expectations Be passionate about fashion retail and have a good business sense

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