Customer Service Advisor (home based) at Doctor Care Anywhere full-time

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Who we are We are digital healthcare in the palm of your hand. We are clinical excellence in just a few taps. We are doctors, designers and data analysts. Software developers, managers and marketers. And we’re changing the GP experience – forever. No more waiting for appointments. No more waiting rooms. With Doctor Care Anywhere, you speak to a doctor when it suits you, by video or phone call from anywhere. But this is just the beginning. We have ambitious goals and need ambitious people to reach them. If you’re talented, hard-working and make a habit out of dreaming big, we’d like to hear from you. The role Customer service focused role (both phone and email) completing administrative duties and resolving customer service enquiries. This role will be a home-working role and is a Fixed Term Contract until the end of February 2021. We are looking for various shift rotas for this role, either working 5 days a week between the hours of 8am-6pm, or a rolling shift pattern consisting of working 4 days a week between the hours or 8am-10.30pm (either 8am-7pm or 11.30am-10.30pm, including some weekend shifts, but not every weekend.) Key tasks and responsibilities Field customer service enquiries both by telephone and email Working to Targets and KPIs in regards to inbound calls and emails Basic tech-trouble shooting Contribute ongoing continuous improvement projects within the business Assist department with meeting key objectives and targets Who fits the role A confident, diligent, self-reliant problem-solver Someone who has worked to Targets and KPIs in the past Quality-focused individuals Someone who is enthusiastic, proactive and ambitious Excellent written and verbal communication (especially telephone manner) Proficient business administration/computer skills What we offer you (amongst other role specific benefits): Competitive salary 25 days holiday per full time FTE 4 'Care in the Community' days per year Doctor Care Anywhere subscription for employees and family Cycle to Work Scheme A supportive and approachable management team Informal office environment Pool table, PlayStation and SingStar Weekly fruit deliveries/Nespresso Machine Digital health market set for rapid growth over the next 5 years Business to grow massively within the next 12 months, offering multiple career opportunities Talented, welcoming and social team

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