Sales and Reservations Agent- Remote Position at Laveer & Co part-time

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Company: Big Sky Vacation Rentals Position: Reservations and Guest Services Representative Location: Big Sky, MT or Remote Position type: Part-time Wage: $16-18/hr Company Overview At BSVR we feel privileged to be part of the Big Sky community. We live here for a reason and acknowledge the importance of giving back to the community in which we work and live. Our goals are to represent the top properties in Big Sky and ensure our guests have an experience that will make them want to return again and again. We understand creating this experience can only be accomplished with great employees, so we strive to hire quality people that enjoy what they do. As a management team we also understand that if you are committed to your customers, you must be committed to your team. To this end, we are always working to make our company a place you are proud to be part of and one that attracts top talent. We know that great people want to build great companies. If you are a person that can lead by example with a passion for excellence that inspires others to perform at that level we would love to speak with you and let you know why we believe this is a once in a lifetime opportunity to join us in Big Sky, Montana! Our mission: To create extraordinary vacation experiences for our owners and guests. The thing that sets us apart is a staff that is rooted in the Big Sky community and genuinely cares about making guests and owners happy. It shows in the reviews…this trait shines through. We aren’t always perfect, but we have a commitment to treating people’s vacations like they are our own. When something is less than perfect we work hard to make it right. Position Summary Assist guests in selecting and booking the perfect vacation rental property. Utilizing phone etiquette and customer service skills to best service each client and their needs. Customers and Homeowners may request a reservation on-line or by calling in to make the requested reservation. Sales Agents need to have an understanding of each property and the amenities it offers, including how many people it may accommodate comfortably, and how each property is unique. Position may include guest service to in house guests and homeowners, concierge work, data entry and participating in property updates. Responsibilities To perform this job successfully, an individual must perform these essential duties satisfactorily: Greet, interact, and direct guests, and homeowners to the best accommodation for their request; Communicate with guests by phone and email, while treating each person with friendliness, respect and professionalism; Handle all sales leads using the established “Lead Management Procedures” and utilize LiveRez to increase overall sales; Process payments and work to collect needed information on reservations without payments or declined payments and the like; Monitor guest rental agreements to ensure they are completed in a timely manner; Become knowledgeable on ski access for all properties, specifics and uniqueness of each property; Accurately state and know all company policies as it relates to reservations; Employee exercises discretion and independent decision-making during each sales call; All other duties and responsibilities as assigned. Qualifications One to three years’ experience in a customer service position One to three years experience with PMS systems, CRM One to three years’ experience in the Hospitality industry Minimum of a high school diploma or GED Combination of education and experience may be considered Required Hours Friday 2-10 or 4-10 PM, Saturday 2-10 PM, Sunday 2-10 PM Benefits Opportunities for advancement for a successful agent

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