English Call Management Agents - Part Time - Day and/or Evening Schedules full-time

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We’re looking to add full and part-time customer service stars to join our superheroes team. i24 Call Management Solutions takes pride in the strength of our award-winning team of call agents. We’re an inbound call management centre dedicated to helping companies across Canada serve their customers. We’re Internationally known for our outstanding customer service and employee development. We’re a company you can be proud to be a part of. We’re serious about service…and fun. Because we are a 24 hour, 7 days a week company, our work schedules include day, afternoon or evening shifts as well as rotational weekend work. Motivation and flexibility are assets. Our workspace is busy with various levels of call volumes. Our training is comprehensive. Once completed and a consistent level of service excellence is achieved, agents are given the opportunity to work from home. (if home-based work conditions are met.) Motivated? Some of our past entry-level employees have advanced to dispatch, supervisor and even managerial positions. 50% of our management personnel have grown from within our ranks since that’s where we recruit first Requirements Professional level of spoken and written English and French Conscientious, empathetic and customer service oriented Superior communication and listening skills Sense of Humour Strong work ethic and team player Computer literate Like to dress up at Halloween Previous experience is a plus, but not obligatory


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