Customer Service Representative full-time

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*Temporarily remote role (see requirements at the end of the publication) We are looking for a full-time, bilingual Customer Service Representative to respond to customer inquiries at our call centre. This person will be working full time from 24 to 40 hours a week. We are looking for a multidisciplinary candidate that will assist the customer service team during our busiest times. RESPONSIBILITIES Answer customer questions by phone, email, online chat and at the front desk; Fulfill and process orders created in-store; Place orders by email, online chat, phone and at the front desk; Internal order follow-ups; Help customers choose their perfect glasses via our website; Fill out customer prescription information using our web platform; Get customer’s prescription information by calling their optometrists; Participate in the upkeep and improvement of our customer service team and systems; REQUIREMENTS High school diploma completed or higher; 2 to 6 years’ experience in customer service; Fully bilingual written and spoken (English & French); Fluent writing (French and English); Creativity, autonomy, and initiative; Ability to remain focused; Open minded with great social aptitudes, oriented towards teamwork; Proactive and efficient with time management; Capable of working in an ever-changing small business environment that offers great learning; experience and growth opportunities. WHY WORK WITH US Montreal based company offering growth opportunities Nothing beats working in one of Montreal’s greatest neighbourhoods right next to Atwater market, and working with a team of dynamic and talented people Flexible schedule Complete health benefits package: health, dental, medical, and optical coverage Generous employee discount for yourself, your friends and your family Competitive salary aligned with qualifications and experience Free coffee! TELEWORK REQUIREMENTS Reliable internet connection Quiet and work-friendly environment

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