Job Description ***PLEASE NOTE***: This position is located in Belleville, Ontario CANADA and applicants must be eligible to work in CANADA to be considered for this role.*** We are hiring for Full Time positions for one of our exemplary clients. Apply today! Job Description We’re FANATICAL about our staff and we want to INVEST in your future! We’re hiring for Full Time, Permanent positions for one of our EXEMPLARY clients. You’ll have great fun at work; make friends and gain loads of transferable skills! How can you CONTRIBUTE? So make a BOLD decision today and enhance your career by supporting customers of one of North America's largest home improvement companies. Within this opportunity, you’ll interface with customers via inbound calls or over the Internet depending upon client requirements. You’ll provide outstanding customer service support and resolution for routine and non-routine problems regarding client's products or services. Take advantage of our development opportunities, in your pursuit of delivering world-class customer service. You’ll have great fun at work; make friends and gain loads of transferable skills! What you’ll be doing! Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Maintain broad knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Track, document and retrieve information in call tracking database Does this sound like you? High school diploma with at least six months of customer service experience preferred Computer navigation skills and PC Knowledge Ability to effectively communicate, both written and verbally in ENGLISH Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner (Please note this is NOT a Work From Home Position, officially; Job is located in BELLEVILLE, ONTARIO. However, under COVID-19 restrictions, we are considered an essential business in Ontario. Training and work from home may be possible for those meeting certain technical specifications and proximity to our site) #OneTeam #OneCompany #OneConcentrix * Concentrix welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. *Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, marital status, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, or other protected status.
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