We’re now hiring WORK at HOME - Customer Service Advisors who strive to provide next-level care for our clients and their customers. This is a full-time, permanent work at home opportunity offering competitive paid health benefits, paid top-notch training, promote-from-within advancement opportunities and employee recognition programs. About us: As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years. For more information, visit our website at: www.sutherlandglobal.com The role: As a Customer Service Advisor, you’ll bring your expertise to deliver exceptional service and solutions to our customers through inbound calls in a high-energy environment. You will get to work with top technologies and systems while having a dedicated team of leaders and peers to support you. This is the job for you if: You can execute on delivering a great customer experience You are an early adopter: the first of your friends to buy the latest computer or mobile phone platform. You are the "Go-To" person who helps others get the most out of their Products and Services You are technically savvy and understand Operating Systems/Streaming Video/Web Applications You can handle multiple call types, i.e. billing issues, internet connectivity, and hardware technical support Qualifications Our most successful candidates will have: High school diploma or GED Demonstrated ability to perform at a high level, to support our high volume of inbound calls Proven ability to troubleshoot basic technical issues on Customer's personal devices; Internet connectivity, password resets, device setups, equipment upgrades Excellent verbal and written communication skills; proficient reading skills required Multi-tasking skills showcased through the use of several applications; experience working with CRM applications preferred Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required Ability to stay calm under pressure Positive and enthusiastic attitude Ability to work in a dynamic Work at Home Team environment Full time Availability: Our Technical Customer Service Advisor will want to have open availability as we will be assisting customers on varying schedules 24/7. Working from home is easiest when you are equipped with everything that you need! You must have: Excellent Internet connectivity: Access speeds of 2 Mbps upload and 10 Mbps download – the faster the better! Wireless and/or satellite Internet Service Providers are not compatible with our systems. Productive work environment: In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates. A quiet and distraction-free, secure place to work. A computer with: 1.6 Ghz Dual Core processor (the faster the processing environment, the better) 4 GB RAM 10 GB available hard drive space One or more available USB ports (2.0 or greater) Sound/audio support Windows 10 Two monitors A headset that is/has: USB Dual ear Noise-cancelling microphone Preferred: Logitech USB H570e, Jabra UC Voice 150, or Microsoft Life Chat LX-6000 for Business Don’t miss this opportunity to start/boost your career as a WORK at HOME - Technical Customer Service Advisor!
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