CUSTOMER CARE AGENT full-time

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Through our core values, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do. Our team is growing and we are actively looking to hire a Customer Care Agent to join our team! Reporting to the Agency Manager, you will excel at customer service and provide superior service and solutions to our customers. The Customer Care Agent takes the “You’re in Good Hands” philosophy and makes it real – delivering on our promises to consumers every day. Our agencies are open from 9am to 6pm Monday, Tuesday, Wednesday and Friday, 9am to 8pm Thursday, and 10am to 4pm on Saturday. Our standard work week for agency staff is 37.5 hours, and each employee must rotate their work schedule so that the Agency is staffed appropriately. Therefore, as a condition of employment, you will be required to work some evenings and Saturdays each month on a rotational basis with other Agency staff members. This position is for our Calgary Southland Agency. Benefits to joining Allstate Complete Group Benefits Program customizable to your needs Strong Brand Recognition (listed as best Employer with Kincentric since 2012). Working within the community and giving back! Opportunity for career development and growth. We work a 37.5 hour work week and we are proud to offer work from home opportunities once you have demonstrated knowledge and the required skills. Accountabilities: Manage the renewals process from start to finish; Identify opportunities to up-sell and cross sell Allstate's product line; Use each customer connection as an opportunity to provide excellent customer service and to obtain referrals; Be the first point of contact for customers and service their needs; Other tasks as required. Qualifications and Experience: Post-secondary education or equivalent work experience; Must have General Level One Insurance License or be willing to obtain; Above average interpersonal and customer service skills; Mandarin or Cantonese language skills are preferred; Prior experience in inside or outside sales is considered an asset. Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation please let us know and we will work with you to meet your needs. Allstate Insurance Company of Canada is one of the country's leading producers and distributors of home and auto insurance products, serving Canadians since 1953. The company strives to keep its customers in "Good Hands®" as well as its employees, and is proud to be named a Best Employer in Canada. Allstate Canada is committed to making a positive difference in the communities in which it operates and has partnered with organizations such as MADD Canada, United Way and Junior Achievement. To learn more about Allstate Canada, visit www.allstate.ca . For safety tips and advice, visit www.goodhandsadvice.ca . For the eighth consecutive year, we are proud to be recognized as a #Kincentric Best Employer!!


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