Position Title:Remote Customer Care Representative Position Type: Regular - Full-Time At Day & Ross, you’ll go far. Day & Ross is one of Canada’s largest transportation companies, serving top brands across North America. We got our start hauling potatoes in 1950, and now we have a team of more than 8,000 employees, drivers & owner operators. We believe our people are our greatest strength – and we treat them like family. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies, and we were named a Top Company for Women to Work for in Transportation in 2018 and 2019. Our industry recognition is a testament to the family values we share with our parent company, McCain Foods Limited. About the Role Remote Customer Care Representative Full-time Edmunston, Woodstock, Fredericton, Bathurst, Campbelton, Miramichi, Moncton This position offers the ability to work from home, with flexible shift schedules. The successful candidate must have access to high-speed internet. How You’ll Help Help customers with complaints and questions Improve the customer’s experience Utilize our service techniques and systems Increase your skills with every interaction Give customers information about services Ensure customer satisfaction and provide professional customer support Escalate customer dissatisfaction to proper channels Your Skills & Experience: High school diploma. Post-secondary education in business or related program considered an asset. Minimum of one year experience in a call centre customer service based position Previous AS400 experience considered an asset Previous transportation/logistics experience considered an asset Proficient in computer programs such as Microsoft Office Suite Highly reliable, willing to learn and acquire new skills Exhibit professional communication and customer service skills Proven ability to be a self-starter and work independently Strong attention to detail with high organizational and interpersonal skills Advanced English communication skills (written and verbal) French communication skills (written and verbal) is considered an asset Must have access to high speed internet Please note that the successful candidate will be asked to provide reference and criminal background checks prior to employment. Only those candidates selected for an interview will be contacted. As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.
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