20-39 Client Care Representative (Closing Date: July 9 , 2020) full-time

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About Technical Safety BC Technical Safety BC (formerly BC Safety Authority) is an independent, self-funded organization that oversees the safe installation and operation of technical systems and equipment across the province. In addition to issuing permits, licenses and certificates, we work with industry to reduce safety risks through assessment, education and outreach, enforcement, and research. Through simplification of our initiatives we promote understanding and engagement, making safety accessible to everyone. As society changes, we create and adopt new ideas, skills, and tools that will enable us to meet the safety challenges of a highly-connected world. We're always looking for exceptional people to bring new ideas, fresh thinking and the motivation to help shape the safety system in B.C. We are strongly committed to fostering diversity within our community. Technical Safety BC welcomes those who would contribute to further diversifying our organization, as we are an equal opportunity employer. Our values guide our work. We See Genius in Diversity We Foster Confidence We Make the Complex Simple We Adapt Status: Regular, Part-Time, Union Location: Vancouver, BC Pay Rate: $25.00-$28.95 Number of openings: 4 Reports to: Business Leader, Client Care Principal Accountabilities: Receive, review, and process applications for services in order to ensure that services are administered in accordance with required standards. This includes issuing permits for installation of equipment, scheduling of inspection requests, and payment processing. Process licensing and certification/re-certification applications and respond to applicant inquiries. Schedules and invigilates examinations for trades-persons, and updates data to computer based systems. Provides advice on license and certification requirements such as bonding, annual licensing fees, and Field Safety Representative (FSR) responsibilities. Supports computer-based permitting system by informing and advising homeowners, trades persons, and contractors wishing to apply for permits or make inspection requests, either in person, by phone, or on-line. This includes basic troubleshooting and coaching users, both internal and external to Technical Safety BC, and advising on remedies to ensure system effectiveness. Provides service-oriented information to contractors; homeowners; staff within government agencies, utilities, municipalities; and the general public on legislation, regulations, policies and procedures related to programs for multiple technologies. This can include standard advice on appropriate steps to deal with an immediate hazard or emergency in response to public inquiries. Receive and process installation permits, inspection requests and other single-factor tasks for clients requesting in-person assistance. Provides additional administrative support to department staff such as administration of office supplies, mail processing, preparation of basic correspondence, filing etc. Provides off-contact support (e.g. administrative and transaction processing) for Contact Centre Knowledge, Skills & Experience Completion of Grade 12 required, with some post-secondary education preferred. Customer service experience required, with contact centre background preferred. Experience handling financial transactions in a customer service or contact centre environment. Basic knowledge of Safety Standards Act and associated policies and regulations an asset. Ability to work under general or remote supervision in a multi-tasking environment. Ability to work independently, under pressure, and prioritize using good judgement. Ability to deal with emotional and demanding clients in person and over the telephone. Adherence to organizational policies and procedures. Accuracy and consistency in processing documentation and data. Ability to process data input from outside sources, review for errors, research problem resolutions, and cor

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