Customer Service, Alarm Monitoring Specialist – Hourly + Bonus (Temporary Work-From-Home: full-time

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Alarm Monitoring Specialist – Hourly + Bonus (Temporary Work-From-Home: Provo, UT) Vivint Smart Home is a leading smart home company in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation, and support delivered by its Smart Home Pros, as well as 24/7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than 1.4 million customers throughout the U.S. and Canada. Vivint is on the Forbes 2018 list of “America’s Best Employers, as well as the Forbes 2019 list of “America’s Best Employers for Diversity.” The company is the largest tech employer in Utah, a certified Great Place to Work, and one of Fast Company’s World’s 50 Most Innovative Companies for 2017. For more information, visit Due to COVID-19, appropriate steps have been taken to protect our candidates, employees and customers. Currently we are offering candidates and employees the opportunity to work remotely on a temporary basis. (Must meet Work-From-Home requirements to qualify) “Vivint dispatched the fire department and I ran to get our five young children out of the house….Vivint saved our lives.” Would you like to use your customer service skills to profoundly impact lives and receive customer testimonials like this? Join our National Award Winning Alarm Monitoring team! Vivint’s Alarm Monitoring Specialist position is a great full-time opportunity for those living in or around the Twin Cities Metro area. In a modern state-of-the-art call center environment with a fun atmosphere, our Monitoring Specialists take on a very important role, to ensure the safety of our customers, including (1) Properly respond to alarm signals from our customers’ alarm systems; (2) Dispatch emergency signals to police, fire, and medical agencies; (3) Provide world class customer service to our customers in their time of need. Training will be provided before taking emergency calls. What You’ll Like About Us Base Pay is $14.00 an hour during and after training, with the opportunity to earn bi-weekly bonuses Additional $.50/hr for English + Spanish calls Pay Differential for shifts scheduled between 10:00 pm – 6:00 am Paid/Unpaid time off and Paid Holidays 401(k) Plan Health/Dental/Vision and a full suite of benefits available for all full-time employees Fantastic work environment that pushes and encourages personal and professional growth What You’ll Do Provide peace of mind to our customers by responding to alarm signals Verify false alarms and/or send out the proper emergency responders Receive and process inbound calls from agencies requesting information regarding emergency dispatches Utilize and develop your customer service skills to profoundly impact our customers and their property Join a team of dedicated professionals working together to make a difference Enjoy comprehensive training and on-going opportunities for training and professional development What We’ll Like About You Strong verbal and written communication skills Passion for providing high-quality customer service Accurate record keeping and organization Great multi-tasker with the ability to navigate multiple internal programs Ability to adapt to system/process changes quickly while retaining new information Outstanding time management skills and a record of great attendance Ability to confidently understand, connect with, and de-escalate customers Understand basic computer functions Requirements Must be at least 18 years old High School diploma or equivalent Successfully pass a criminal background check for Utah burglar alarm license Meet additional licensing requirements to handle alarms for all 50 states Customer service experience preferred Vivint Smart Home is an equa

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