Greater Dallas Area-Full Time Work at Home Customer Service Specialist full-time

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Job Description Details Make someone's day every day! Shop with QVC customers by supporting them through their purchases, educating them about various products, and providing an interaction that is fun, personal and creates loyalty. ARE YOU OUR NEXT CARLAN ? At QVC, we like to refer to our best Customer Service Specialists as CARLAN . We count on CARLAN to contribute to the everyday success of our Order Services and Customer Service teams by demonstrating these attributes: C - Customer Advocacy A - Accountability R - Respectful L - Leader of Self A- Authenticity N- Nurturing We are looking for CARLAN in all our future Team Members and want to talk to those who feel passionate and excited about what they can bring to our team! These are Full Time positions (40 hours/week). Team members will have a set schedule equaling 40 hours a week, including one weekend shift. A Day In The Life Field inbound calls from our customers with potential for extended periods of high volume Maintain a quiet remote work environment free of background noise Apply active listening skills, interject and paraphrase appropriately to best understand the customer’s needs and wants Utilize tone/enthusiasm to provide energy into the customer interaction that will drive sales and customer satisfaction Work independently and problem solve with minimal supervision Take personal initiative to achieve goals and objectives Be receptive to coaching and eager to implement developmental suggestions for improving performance Remain highly engaged in a team environment through team meetings, instant messaging and use of email Meet all key performance Indicators - AHT (average handling time), Quality, Compliance Commit to adhering to a work schedule (including specified break periods) . Mandatory Six (6) week, full time paid training for this position. Shift differential applicable for mid and evening shifts . Must Haves Previous experience in order service and/or customer service Must be able to sit for long periods of time (at a computer, speaking with customers) Strong PC skills to include: Internet, Microsoft Windows, and Outlook Strong organizational, detail orientation and follow through skills Strong communication skills and a desire to build customer loyalty Must be able to be onsite for training, team meetings, events or work during periods of prolonged outages, as required. System Requirements Our Work at Home Team Members are asked to have and maintain all the necessary system requirements to ensure a good experience for our customers. Most home computers and bundled services will meet the required specifications – a full spec list will be provided after your interview. Here are a few of them: C omputer compatible with QVC specifications Microsoft Operating System High-speed internet connection. For the sake of call quality, satellite, broadband, wireless or dial-up services are not an option ESSENTIAL DUTIES AND RESPONSIBILITIES Project an energetic attitude, warm genuine welcome and positive image of QVC over the phone throughout every call. Communicate with customers inside and/or outside the company where considerable resourcefulness, tact, and procedural knowledge are required. Conduct system research and analysis to solve customer issues by interpreting account and order level comments, analyze membership credits, check stock availability, and modify orders. Systems inquiries include but not limited to: membership credits, account order level comments, refund information, shipping information, product inquiry, easy pay options, credit history, checks received, auto delivery plans, order services, product search, order modification, customer maintenance, and returns. Resolve all internal and external customer issues in compliance with company procedures for routine


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