Start an exciting career at the RCMP, within the core of IT Operations - INVENTORY full-time

$56,907 - $73,333 a year Royal Canadian Mounted Police - IT Operations and Platform, Central Help Desk Ottawa (Ontario) CS-01 - CP-01 $56,907 to $73,333 For further information on the organization, please visit Royal Canadian Mounted Police Closing date: 8 August 2021 - 23:59, Pacific Time Who can apply: Persons residing in Canada and Canadian citizens residing abroad. Apply online Important messages We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential. Information on accommodation for persons with disabilities When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment. *** ONLY ONLINE APPLICATIONS WILL BE ACCEPTED *** All job applications must therefore be submitted through the site. To submit an application online, please select the button "Apply Online" below. Candidates must clearly demonstrate in the screening questionnaire how they meet the education and experience criteria listed in the Essential Qualifications and Asset Qualifications if applicable. Please note that stating that the requirement has been met, and/or listing past or current responsibilities does not represent adequate substantiation. Rather, you must provide concrete examples that clearly illustrate how you meet the requirement. Résumés may be used as a secondary source to validate the qualifications described; comments such as "refer to my attached résumé" will not be accepted and may result in your application being rejected. Extraction of applications will be conducted on an "as required" basis. Depending on the number of applicants, we may use a random selection process. The essential qualifications indicated below will be assessed each time an application is pulled from the inventory database. Re-evaluation period for this inventory: six (6) month waiting period before you can be re-evaluated in this process. The inventory will be updated every six (6) months. You will receive a notice in your applicant account fourteen (14) days before the end of your active period to determine whether or not you wish to continuously be considered for an additional six (6) months. Duties Position title: Support Technician Provide first level technical support to RCMP employees and External Partners who access RCMP hosted policing applications for any IT software, hardware or networking related issues. Ensure the integrity, stability, and availability of IT services by maintaining, monitoring, implementing, and supporting all systems and processes provided and supported by IT. Troubleshoot and resolve problems by investigating, analyzing, and collecting information. Work environment As an employer of choice for over 28,000 men and women, the RCMP promises a career like no other. With over 140 years of tradition and service, the RCMP is Canada’s national police service. Proud of our traditions and confident in meeting future challenges, we commit to preserve the peace, uphold the law and provide quality service in partnership with our communities. The Central Help Desk provides technical support for a wide variety of projects, supporting RCMP police officers as well as, internal and external detachment users at the provincial, federal and international level. We play a critical role at the core of IT Operations, continually striving to achieve operational excellence. The Central Help Desk (CHD) offers a 24/7 single point of contact for IT issues for all RCMP employees and select external partners. * Central

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