Program Manager, SAP Canada - French Speaking Job full-time

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City: Montreal, QC, CA, H3A 3L4 Company: SAP Requisition ID: 236519 Work Area: Consulting and Professional Services Expected Travel: 0 - 100% Career Status: Professional Employment Type: Regular Full Time COMPANY DESCRIPTION SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures. SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives. PURPOSE AND OBJECTIVES The Program Manager (PgM) provides effective project / program oversight for one or more Value or Strategic accounts. In this partially billable role, the Program Manager works closely with the customer, the Services Client Partner, and other partners to ensure the overall success of the implementation of SAP solutions and is a significant contributor to the overall success of the customer relationship. The Program Manager is responsible for ensuring that effective Program Governance is established for each account and is the primary point person from delivery aligned to the customer executives throughout the services lifecycle, from sales support through implementation and post-go-live. In addition to delivery support, the Program Manager is responsible for positioning additional SAP Services in support of the success of the customer. The Program Manager may be required to provide oversight for PDDs, DMs, and/or PMs, and ensures engagement in their account(s). EXPECTATIONS AND TASKS Assists the SAP license sales team in the closing of any software deals by providing oversight to the implementation planning & estimating, and coordinating multiple SAP LOBs and partners as required. Builds credibility / trust with Strategic & Value Account customers in solution support solution implementation phase, continually reinforce the value of SAP solutions and services by establishing proactive relationships that provide the foundation for future. During implementations, manage overall services relationship between customer, partner and SAP to ensure that projects / programs are delivered on-time, within budget and with the highest levels of customer satisfaction through billable consulting. Business development - actively identifies and develops business opportunities; creates long term value plans with customer to achieve customer business objectives and expanding SAP services on the account. Responsible for analyzing and executing on strategic projects, building consensus among stakeholders, ensuring alignment of project tactics with corporate strategy and communicating project goals at a strategic level Provides guidance to the SAP project team including resource strategy, issues and escalation management, project execution and general information. Work with CP when new Service Sales opportunities are identified to expand business and continually inform Management of opportunity status and revenue KPIs for their Value or Strategic Account(s) Provide talent and workforce management by following a strong career framework which includes skills enhancement and career development planning. Support administrative and cultural excellence by demonstrating behaviors consistent with ou


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