guest services agent - hotel full-time

No degree, certificate or diploma Experience an asset Business Equipment and Computer Applications Word processing software Spreadsheet Multi-line switchboard Internet Database software Central reservation system (CRS) Computerized bookkeeping system Work Setting Hospitality industry Hotel, motel, resort Specific Skills Take, cancel and change room reservations Register arriving guests and assign rooms Provide information on hotel facilities and services Process group arrivals and departures Process guests' departures, calculate charges and receive payments Perform light housekeeping and cleaning duties Investigate and resolve complaints and claims Exchange foreign currency Balance cash and complete balance sheets, cash reports and related forms Answer telephone and relay telephone calls and messages Clerical duties (i.e. faxing, filing, photocopying) Provide general information about points of interest in the area Follow emergency and safety procedures Handle wake-up calls Provide customer service Assist clients/guests with special needs Maintain an inventory of vacancies, reservations and room assignments Transportation/Travel Information Own transportation Own vehicle Valid driver's licence Public transportation is available Work Conditions and Physical Capabilities Fast-paced environment Work under pressure Attention to detail Standing for extended periods Work Location Information Urban area Personal Suitability Effective interpersonal skills Flexibility Team player Excellent oral communication Excellent written communication Client focus Dependability Judgement Reliability Organized


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